Frequently Asked Questions

BRAND INFO

 

Q: When did we get our start and why?

  

Click here to check out our founding story!

  

Q: Who and what drives us?

 

MOODEAUX® exists to enhance the way luxury beauty fanatics (like you!) think about, and ultimately practice self-care. Focused on the fact that scent, emotion and memory are all connected¹, we make accessorizing your mood with clean, skin-nourishing fragrances a 24/7/365 celebration where everyone's welcome to come kick it.

  

Q: Do we have a motto?

 

Flaunt How You Feel® | Modern Fragrance for Every Mood™ 

 

Q: Where are we based?

 

We got our start in New York City, NY (Brooklyn!). Our HQ is now located in Atlanta, GA.

 

GENERAL INFO

 

Q: Who's MOODEAUX for?

 

MOODEAUX® is non-gendered — anyone on the lookout for clean luxury fragrances with skin-care benefits is invited to explore our world. Please note: If you're sensitive to some ingredients (for example, essential oils or carrier oils), we recommend doing a patch test first to check how you'll react.

 

Q: Are you clean/cruelty-free?

 

Yes, and yes! In our book, clean, cruelty-free beauty accounts for luxury products like those we've designed that are tested on humans, not animals and adhere to the highest industry standards — especially safety. We're open and transparent about what we use in each formula from the jump (plus, what we don't use endocrine-disruptive chemicals, dyes or water), because you deserve to know.

 

Q: Views on sustainability?

 

Let's be real...the world doesn't "need" another designer fragrance label. But after growing frustrated with the status quo (read: predominately white, Eurocentric-focused brands lacking diversity, innovation and the urgency to go green), we set out to Make Beauty Better by simply Making Better Beauty.™ Anything stamped MOODEAUX® is truly inclusive, original and thoughtfully crafted. From our imagery to our clean, water-free, botanical-powered formulas to our waste-less, *recyclable, reusable and/or biodegradable packaging, we're intentional about rewriting outdated narratives all while helping protect Mother Earth.

 

That said, we're always here for feedback! If you have ideas, drop us a line at hey@moodeaux.com. *Unless noted otherwise. 

 

Q: My question's not listed.

 

Feel free to reach out via email at hey@moodeaux.com and we'll hit you back ASAP.

 

PRODUCT INFO

 

Q: What's a SuperCharged SkinScent???

 

Packed with a punch (30% fragrance oil!) and natural, fortifying ingredients that help lock in moisture, our SuperCharged SkinScent™ formula combines perfumery with body care for a unique sensory experience designed to Flaunt How You Feel.™

 

Please note: We use absolutes, botanical derivatives and safe synthetics (to replace animal scents like musk and common irritants). 

  

Q: What's the big difference?

 

Our SuperCharged SkinScent™ formula contains a concentration of over 30% fragrance oil, which is comparable to most "extrait de parfum" or pure perfumes. These products boast the highest fragrance concentration, and of all scents, they last the longest around six (6) to eight (8) hours dependent on how you apply them as well as your natural body chemistry.¹

   

Q: How do I wear it?

 

Given our SuperCharged SkinScent™ formula contains oil, which can stain most fabrics, use caution and avoid contact with clothing. Instead, apply on bare, dampened skin and gently dab until the product is fully absorbed. It only takes a few extra seconds!

 

Q: Where should I store it?

 

You should keep the product in a dark, cool, dry place away from direct sunlight. Use within twelve (12) months when your SuperCharged SkinScent™ smells its best.

 

Q: Does it leave me shiny/oily?

 

Nope! The product is lightweight, setting within just a few seconds of being spritzed and gently dabbed on bare, dampened skin. Please note: If you're sensitive to some ingredients (for example, essential oils or carrier oils), we recommend doing a patch test first to check how you'll react.

 

Q: What's an IntenScenual™ Eau de Parfum???

 

It's our spin on an eau de parfum, except our products are formulated with 30% fragrance oil for peak longevity — much like a parfum. Read HERE for an explanation on the differences between parfum (or extrait de parfum), eau de parfum (EDP), eau de toilette (EDT), eau de cologne (EDC), etc. 

None of our eau de parfums include dyes or water; they're also vegan and cruelty-free. 

 

PRE-ORDER INFO

 

Q: What's your pre-order policy?

 

MOODEAUX® will begin accepting pre-orders regarding our Brand New Eau de Parfum Collection on May 24, 2024. Given the unique circumstances, kindly note we don't offer cancellations, returns or online store credit/exchanges on pre-orders.

 

Q: What's a pre-order? 

 

A pre-order is a purchase for an exclusive item that isn't in stock yet.

 

Q: Why should I pre-order? 

 

Purchasing a pre-order item helps us adhere to our Sustainability Pledge by producing exactly the right amount of stock desired while also helping to avoid sell outs. 

 

Q: How does a pre-order work?

 

To secure your item, full payment is due at checkout. Once produced, we will package your pre-order item(s) and hand it/them off to our parcel carriers with your selected shipping method within three (3)-five (5) business days. The exact delivery date of your pre-order item(s) is unknown; however a target shipment date range has been specified on all pre-order product pages. 

 

Q: How do I know if an item is a pre-order? 

 

Pre-order items are marked with a “pre-order” button on applicable product pages, during checkout and through order summaries alongside with their target shipment date range. 

 

Q: What about changes in delivery date? 

 

Because pre-order items haven’t reached our distribution facility quite yet, we unfortunately cannot guarantee the exact date they will ship. Each pre-order item has a target shipment date range; yet this is subject to change without prior notice. If for any reason outside of our control we are unable to process and fulfill your pre-order, we will refund you for the full amount spent ASAP. Likewise, we will happily honor refunds if there has been an extraordinary delay in shipping, spanning greater than forty-five (45) days from the target shipment date range.

 

BILLING INFO

 

Q: How can I pay for my order?

 

We accept all major credit and debit cards including: American Express, Discover, Mastercard and Visa. We also take payments through PayPal, Apple Pay, Google Pay and Shop Pay.

 

Q: When will I be charged?

 

You'll be charged automatically upon placing an order with us.

 

Q: Can I update or remove a saved payment method?

 

Yes, of course! If you need to make changes, head into your MOODEAUX® VIP Account and adjust accordingly.

 

Q: My payment was declined, what should I do?

 

Make sure that all required payment information was entered correctly and that your credit or debit card hasn't expired. If you're still having trouble, let us know at care@moodeaux.com.

 

SHIPPING AND RETURNS INFO

 

Q: What is Route Package Protection?

 

In short, it's peace of mind for shopping online with MOODEAUX®. Here's how it works: At checkout, you have the option to purchase low-cost order insurance through a service called Route, which covers lost, stolen and damaged goods. If something happens, you can file a claim easily at the following web address: https://claims.route.com/. 

 

Q: Where does MOODEAUX ship?

 

We're equipped to ship within the United States (U.S.) — including Alaska, Hawaii and Puerto Rico, given our fragranced body-care applications are made without alcohol. Woot woot! We look forward to expanding soon, but until then, your understanding means a lot to us.

 

Q: Can I modify or cancel my order? 

 

If you'd like to make changes or cancel your order all together, please contact us ASAP at care@moodeaux.com with your full name, the email address used at checkout and your order number. We'll do our very best to accommodate you, but after one (1) hour, orders can't be modified or cancelled.

 

Q: When will my order ship?

 

All orders, excluding pre-orders, are processed and shipped Monday-Friday from our distribution facility based in Atlanta, GA within three (3)-five (5) business days. Once shipped, continental domestic orders may take up to seven (7) business days to arrive, dependent on location and the selected shipping method chosen at checkout. Military addresses can take up to ten (10) business days.

 

Q: How can I check the status of my order, including tracking?

 

There's a few different ways! You'll receive an order confirmation email when you shop with us that comes attached with a tracking number. Please allow up to forty-eight (48) hours for tracking to go live and note that tracking for Alaska, Hawaii and Puerto Rico addresses may take a bit longer.

 

You can also check the status of your order through your MOODEAUX® VIP Account (if you signed up for one). Lastly, you can always track your order by downloading the Route app, which hosts our third-party Package Protection services. If you have any other questions about shipping or tracking your order, get in touch with us at care@moodeaux.com.

 

Q: What do I do if something's wrong with my order?

 

Uh-oh! Contact care@moodeaux.com ASAP with your full name, the email address used at checkout and your order number — we're here to make things right.

 

Q: What is your exchange/return policy?

 

All MOODEAUX® products are created and sent out into the world with lots of care. While it's our sincere hope you love them as much as us, we understand things happen and minds change. Unless otherwise noted (as with all pre-order items/during COVID-19), if you'd like to make an exchange for store credit or process a return, you have fifteen (15) days from receipt to request either one at care@moodeaux.com.

 

Q: How do I start the exchange/return process?

 

Hit us up at care@moodeaux.com and we'll get things squared away! 

 

Q: Where's my refund? 

 

Refunds are processed via your original payment method within five (5) business days, at which time you'll be notified by email. Please contact your financial institution to confirm when funds will be issued back to your account/credit/debit card.

 

Q: I reached out to the Client Care team, when will I hear back?

 

If you left a voicemail or sent us a note at care@moodeaux.com, rest assured we've received your inquiry and will respond within twenty-four (24) hours — unless it's a weekend! Currently, the MOODEAUX® Client Care team operates Monday-Friday between 9AM-5PM EST.

 

PRESS AND PARTNERSHIPS INFO

 

Q: I have a press inquiry, who at MOODEAUX can I contact?

 

Get in touch with us at pr@moodeaux.com.

 

Q: I want to sell MOODEAUX in my retail store, who's my best contact?

 

Niiice! Please direct all wholesale opportunities to retail@moodeaux.com.

 

Q: I'd like to partner with MOODEAUX, where can I share more?

 

Drop us a line at partnerships@moodeaux.com.

 

CAREERS

 

Q: Are you looking to expand your team?

 

We love connecting with dope people! Send a note to careers@moodeaux.com.