Pre-Order Status

Thank you so much again for supporting our growing business with your pre-order! Since you shopped with us, we've been hard at work producing/preparing to package up all shipments and send them out the door as quickly as possible, by mid-July 2022. If you're curious about what this entails, keep reading below for more info — including updates and FAQs. 

   

LATEST UPDATES

 

7/18/2022: Shipping on pre-orders completed.

 

7/15/2022: Shipping on pre-orders has begun. For individual order updates, please refer to email alerts or send an inquiry to care@moodeaux.com.

 

6/17/2022: Pre-orders on the Worthy SuperCharged SkinScent™ Dry Oil Perfume Travel Pen are being accepted.

  

FREQUENTLY ASKED QUESTIONS

 

Q: What's your pre-order policy?

 

MOODEAUX® will begin accepting pre-orders for the Worthy SuperCharged SkinScent™ Dry Oil Perfume Travel Pen on June 17, 2022. Given the unique circumstances, kindly note we don't offer cancellations, returns or online store credit/exchanges on pre-orders.

 

Q: What's a pre-order? 

 

A pre-order is a purchase for an exclusive item that isn't in stock yet.

 

Q: Why should I pre-order? 

 

Purchasing a pre-order item helps us adhere to our Sustainability Pledge by producing exactly the right amount of stock desired while also helping to avoid sell outs.

 

Q: How does a pre-order work?

 

To secure your item, full payment is due at checkout. Once produced, we will package your pre-order item(s) and hand it/them off to our parcel carriers with your selected shipping method within three (3)-five (5) business days. The exact delivery date of your pre-order item(s) is unknown; however a target shipment date range has been specified on all pre-order product pages.

 

Q: How do I know if an item is a pre-order? 

 

Pre-order items are marked with a “pre-order” button on applicable product pages, during checkout and through order summaries alongside with their target shipment date range.

 

Q: What about changes in delivery date? 

 

Because pre-order items haven’t reached our distribution facility quite yet, we unfortunately cannot guarantee the exact date they will ship. Each pre-order item has a target shipment date range; yet this is subject to change without prior notice. If for any reason outside of our control we are unable to process and fulfill your pre-order, we will refund you for the full amount spent ASAP. Likewise, we will happily honor refunds if there has been an extraordinary delay in shipping, spanning greater than forty-five (45) days from the target shipment date range.

 

CONTACT US

 

If you have any additional questions about your pre-order status, please contact us at care@moodeaux.com.