Thank you so much again for supporting our growing business with your pre-order! Since you shopped with us, we've been hard at work producing/preparing to package up all shipments and send them out the door as quickly as possible, during the week of June 7, 2024. If you're curious about what this entails, keep reading below for more info — including updates and FAQs. 

   

LATEST UPDATES

 

6/20/2024: All Brand New Collection Pre-Orders have been fulfilled and tracking numbers have been generated/emailed. For individual order updates, please send an inquiry to care@moodeaux.com.  

 

6/17/2024: Brand New Eau de Parfum Collection Eau de Parfum and Brand New Eau de Parfum Collection Travel Eau de Parfum have begun shipping. For individual order updates, please refer to email alerts or send an inquiry to care@moodeaux.com.

 

6/11/2024: Brand New Eau de Parfum Collection Eau de Parfum and Brand New Eau de Parfum Collection Travel Eau de Parfum slated for shipping beginning on 6/17/24. For individual order updates, please refer to email alerts or send an inquiry to care@moodeaux.com.

 

6/7/2024: Brand New Eau de Parfum Collection Samples have begun shipping. For individual order updates, please refer to email alerts or send an inquiry to care@moodeaux.com.

 

5/24/2024: Pre-orders on the Brand New Eau de Parfum Collection are in production. Production on schedule.

 

5/24/2024: Pre-orders on the Brand New Eau de Parfum Collection are being accepted.

  

FREQUENTLY ASKED QUESTIONS

 

Q: What's your pre-order policy?

 

MOODEAUX® will begin accepting pre-orders for the Brand New Eau de Parfum Collection on May 24, 2024. Given the unique circumstances, kindly note we don't offer cancellations, returns or online store credit/exchanges on pre-orders.

 

Q: What's a pre-order? 

 

A pre-order is a purchase for an exclusive item that hasn't arrived at our warehouse yet.

 

Q: Why should I pre-order? 

 

Purchasing a pre-order item helps us adhere to our Sustainability Pledge by producing exactly the right amount of stock desired while also helping to avoid sell outs.

 

Q: How does a pre-order work?

 

To secure your item, full payment is due at checkout. Once produced, we will package your pre-order item(s) and hand it/them off to our parcel carriers with your selected shipping method within three (3)-five (5) business days. The exact delivery date of your pre-order item(s) is unknown; however a target shipment date range has been specified on all pre-order product pages.

 

Q: How do I know if an item is a pre-order? 

 

Pre-order items are either marked with "pre-order" messaging, a "pre-order" button on applicable product pages, during checkout and/or through order summaries alongside with their target shipment date range.

 

Q: What about changes in delivery date? 

 

Because pre-order items haven’t reached our distribution facility quite yet, we unfortunately cannot guarantee the exact date they will ship. Each pre-order item has a target shipment date range; yet this is subject to change without prior notice. If for any reason outside of our control we are unable to process and fulfill your pre-order, we will refund you for the full amount spent ASAP. Likewise, we will happily honor refunds if there has been an extraordinary delay in shipping, spanning greater than forty-five (45) days from the target shipment date range.

 

CONTACT US

 

If you have any additional questions about your pre-order status, please contact us at care@moodeaux.com.